PH Halik Privacy Policy – How We Collect, Use, and Protect Your Personal Data

1. About This Privacy Policy

PH Halik is operated under a valid PAGCOR license and is committed to protecting the personal information of every Filipino player who registers on our platform. This Privacy Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable circulars issued by the National Privacy Commission (NPC).

As a PAGCOR-licensed operator, PH Halik is also required to comply with anti-money laundering obligations under the Anti-Money Laundering Act (AMLA) and related regulations issued by the Anti-Money Laundering Council (AMLC). Some data processing described in this Policy is carried out pursuant to these obligations.

This Policy should be read alongside our Terms and Conditions, which govern your use of the platform. In the event of any conflict between the Terms and Conditions and this Privacy Policy on matters relating to personal data, this Privacy Policy takes precedence.

2. Personal Data We Collect

PH Halik collects personal data that is necessary, adequate, and not excessive for the purposes described in this Policy. We categorise the data we collect as follows:

2.1 Registration and Identity Data

When you create a PH Halik account, we collect:

• Full legal name
• Date of birth
• Philippine mobile number
• Email address
• Username and encrypted password
• Residential address (barangay, city/municipality, province)

2.2 Identity Verification (KYC) Data

To comply with PAGCOR KYC requirements and AMLA obligations, we may request:

• Copy of a valid Philippine government-issued ID (front and back)
• Proof of residential address (utility bill or barangay certificate)
• Selfie photograph for liveness verification
• Source of funds declaration for high-value accounts

2.3 Financial Transaction Data

• GCash, Maya, or other e-wallet account numbers used for deposits and withdrawals
• Bank account details where bank transfer is used
• Transaction amounts, dates, and reference numbers
• Deposit and withdrawal history

2.4 Gaming and Betting Activity Data

• Games played, bets placed, and results
• Session duration, session frequency, and playing patterns
• Bonus and promotion usage
• Responsible gaming tool activations and settings

2.5 Technical and Device Data

• IP address and approximate geolocation (province/city level)
• Device type, operating system, and browser type
• Login timestamps and session identifiers
• Platform version and feature usage logs

2.6 Communication Data

• Records of customer support interactions (chat transcripts, emails)
• Survey responses and feedback submitted to PH Halik
• Marketing preference settings

3. How We Use Your Personal Data

PH Halik uses your personal data only for the purposes listed below. We do not use your data for any purpose that is incompatible with why it was originally collected.

PH Halik uses aggregated and anonymised data — data from which individual players cannot be identified — for platform analytics, game performance reviews, and market research. This aggregated data is not subject to this Privacy Policy as it does not constitute personal data under RA 10173.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, PH Halik processes your personal data on the following legal grounds:

• Contractual Necessity: Processing that is necessary to carry out the contract between you and PH Halik — including operating your account, processing bets, and managing deposits and withdrawals — is carried out on this basis.
• Legal Obligation: Processing required to comply with Philippine law — including PAGCOR licensing obligations, AMLA reporting requirements, and NPC directives — is carried out on the basis of legal obligation. You cannot opt out of this processing while your account is active.
• Legitimate Interest: Processing for fraud prevention, security monitoring, and platform improvement is carried out on the basis of PH Halik's legitimate interest in maintaining a safe and functional gaming environment. This processing does not override your rights under RA 10173.
• Consent: Processing for marketing communications — including email promotions, bonus notifications, and game updates — is carried out only where you have given explicit consent. You may withdraw this consent at any time through your account settings or by contacting our support team.

5. How We Share Your Personal Data

PH Halik does not sell, rent, or trade your personal data to any third party for commercial purposes. We share data only in the following strictly limited circumstances:

5.1 Service Providers

PH Halik works with carefully selected third-party service providers who process data on our behalf to deliver the platform's core functions. These include:

• Payment processors (GCash, Maya, BDO, BPI, and other Philippine payment partners) for transaction processing — they receive only the data necessary to execute the specific transaction
• Identity verification service providers for KYC document processing
• Cloud hosting and data storage providers operating under strict data processing agreements
• Customer support platform providers
• Fraud detection and security monitoring providers

All service providers are required to process your data only on PH Halik's documented instructions, maintain appropriate security measures, and not use your data for their own independent purposes. PH Halik maintains data processing agreements with all service providers that include the protections required by RA 10173.

5.2 Regulatory and Legal Disclosures

PH Halik may be required to disclose personal data to the following authorities in compliance with applicable Philippine law:

• PAGCOR — for licensing compliance, audit purposes, and player dispute resolution
• Anti-Money Laundering Council (AMLC) — for suspicious transaction reporting under AMLA
• National Privacy Commission (NPC) — in connection with data breach notifications or regulatory enquiries
• Philippine National Police (PNP) or National Bureau of Investigation (NBI) — pursuant to a valid court order or subpoena

PH Halik will notify affected players of any regulatory disclosure wherever legally permitted to do so. Where a law enforcement request requires confidentiality, PH Halik will comply with that requirement.

5.3 Business Transfers

In the event that PH Halik is acquired by or merged with another entity, your personal data may form part of the transferred assets. PH Halik will notify players via email and platform notice prior to any such transfer, and the acquiring entity will be required to honour this Privacy Policy or provide a new policy offering equivalent protections.

6. Cookies and Tracking Technologies

PH Halik uses cookies and similar tracking technologies to make the platform work correctly, understand how it is being used, and improve the experience for Filipino players. Here is a breakdown of the types of cookies we use:

6.1 Essential Cookies

These cookies are strictly necessary for the platform to function. They include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery, and load-balancing cookies that direct your requests to the correct server. These cannot be disabled without breaking the platform — by using PH Halik, you consent to essential cookies.

6.2 Functional Cookies

These cookies remember your preferences — such as your preferred language, responsible gaming settings, and display configurations. They improve your experience without collecting information for marketing purposes.

6.3 Analytics Cookies

PH Halik uses analytics tools to understand aggregate platform usage — which features are popular, how navigation flows, and where technical issues occur. Analytics data is processed in aggregated and anonymised form. You may opt out of analytics cookies through your browser settings or by using a standard browser privacy extension.

6.4 Managing Cookies

You can manage cookie preferences through your browser settings. Blocking all cookies may affect the functionality of the PH Halik platform — in particular, essential session cookies are required for login and account access. PH Halik does not currently use cross-site tracking or third-party advertising cookies.

7. Data Retention

PH Halik retains personal data for no longer than is necessary for the purposes for which it was collected, subject to the minimum retention periods required by Philippine law.

• Active account data: Retained for the duration of your account's active status plus 5 years following account closure, in compliance with PAGCOR record-keeping requirements.
• Financial transaction data: Retained for 10 years from the date of the transaction in compliance with AMLA record-keeping obligations.
• KYC and identity verification documents: Retained for 5 years after account closure or the last transaction date, whichever is later.
• Customer support records: Retained for 3 years from the date of the last interaction.
• Marketing consent records: Retained from the time consent is given until 2 years after consent is withdrawn or the account is closed, whichever is later.
• Technical and security logs: Retained for 12 months for security monitoring purposes.

When personal data is no longer required and its retention period has expired, PH Halik destroys or permanently anonymises it using industry-standard secure deletion methods.

8. Data Security Measures

PH Halik implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and PH Halik servers
• AES-256 encryption for sensitive personal data stored at rest on PH Halik servers
• Password hashing using bcrypt — PH Halik staff cannot view your plaintext password at any time
• Role-based access controls ensuring PH Halik staff can access only the personal data required for their specific job function
• Multi-factor authentication for all internal staff access to systems containing personal data
• Regular security audits and penetration testing conducted by qualified third-party security professionals
• Intrusion detection systems monitoring for anomalous access patterns 24/7
• Data breach response plan tested regularly and updated in line with NPC guidance

Despite these measures, no internet-based service can guarantee absolute security. PH Halik encourages all players to use strong, unique passwords for their accounts and to enable any additional security options offered through account settings.

9. Your Rights as a Data Subject

As a Filipino data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by PH Halik. These rights can be exercised free of charge by contacting our Data Protection Officer at privacy@phhalik.click.

To exercise any of the above rights, please write to privacy@phhalik.click with your full name, registered account email address, and a description of the right you wish to exercise. We may need to verify your identity before processing your request. We will acknowledge all requests within 3 business days and provide a substantive response within 15 business days.

10. Children's Privacy

PH Halik is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. The platform is designed to prevent underage access through age verification during registration and through our ongoing KYC process.

If a parent or guardian becomes aware that a minor has registered on PH Halik, we ask that you contact us immediately at privacy@phhalik.click. PH Halik will:

• Suspend the account immediately upon receiving the report
• Delete all personal data associated with the account as soon as legally permissible
• Return any funds deposited by a verified minor to the source payment method
• Void any gambling transactions completed while the account was active

PH Halik takes underage gambling extremely seriously. If our monitoring systems flag a pattern of activity suggesting an account may be operated by a minor, we will suspend the account and require enhanced identity verification before restoring access.

11. Marketing Communications

PH Halik may use your contact information to send you promotional communications — including bonus offers, free bet promotions, game updates, and special event notifications — where you have given your explicit consent to receive such communications during registration or through your account settings.

You can withdraw your consent to marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email from PH Halik
• Updating your communication preferences in your account settings dashboard
• Contacting our support team at support@phhalik.click and requesting removal from marketing lists

Withdrawing consent for marketing communications does not affect your ability to continue using your PH Halik account, and it does not affect any other processing of your personal data carried out on other legal bases described in this Policy.

PH Halik does not share your contact details with third-party marketers. All marketing communications originate from PH Halik directly. If you receive a communication claiming to be from PH Halik that you did not expect or that looks suspicious, please report it to support@phhalik.click immediately.

12. Changes to This Privacy Policy

PH Halik may update this Privacy Policy from time to time to reflect changes in the law, PAGCOR regulations, NPC guidance, or our own data processing practices. The "Last Updated" date at the top of this page will always reflect the most recent revision.

When we make material changes to this Policy — changes that significantly affect how we process your personal data or that affect your rights as a data subject — we will:

• Send an email notification to all registered players at their registered email address
• Display a prominent notice on the PH Halik platform for a minimum of 14 days
• Update the "Last Updated" date at the top of this page

Minor changes — such as corrections of typographical errors, clarifications that do not alter the substance of the Policy, or updates to contact details — will be reflected in the "Last Updated" date without active notification. We encourage you to review this Privacy Policy periodically to stay informed about how PH Halik protects your data.

Continued use of the PH Halik platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree to the changes, please stop using the platform and contact us to arrange account closure and final withdrawal of your balance.

13. Contact Us and Data Protection Officer

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data by PH Halik, please contact our Data Protection Officer (DPO) directly. Under RA 10173, PH Halik is required to have a designated DPO who is responsible for overseeing our data protection compliance.

For complaints that have not been resolved through PH Halik's internal process, you have the right to contact the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph. PH Halik will cooperate fully with any NPC inquiry or investigation.

Our DPO aims to acknowledge all privacy-related enquiries within 3 business days and provide a substantive response within 15 business days. If your request relates to a data security incident, please mark your message as urgent — these are escalated and acknowledged within 24 hours.